Last Updated: 20 September 2026
Hyde & Seek Communications Pty Ltd (“Hyde & Seek”, “we”, “us”, or “our”) respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit hydeandseek.agency (our “Site”), contact us, use tools on our Site, subscribe to our communications, or engage with our services.
1. Information We Collect
The information we collect depends on how you interact with us. It may include:
- Contact and business information: your name, work email address, phone number, company or organisation, role, and other details you provide when contacting us or enquiring about our services.
- Information you submit through our Site: information provided through contact forms, newsletter sign-ups, the PR Visibility Check, or other interactive tools and forms.
- Communications: information contained in emails, enquiries, meeting requests, or other communications you send to us.
- Technical and usage information: information such as your IP address, browser and device type, pages visited, referring pages, interactions with our Site, and other usage information collected through cookies, pixels, and similar technologies.
We aim to collect only the information reasonably necessary for our business activities and the purposes described in this policy.
2. PR Visibility Check
If you use our PR Visibility Check, we collect the information you provide through the assessment, including your responses, name, work email address, and company or organisation.
We use this information to generate and provide your assessment, understand your communications needs, respond if you request a conversation with us, improve the tool, and understand how people use it.
If you ask us to email you a copy of your assessment, we may use your email address to send that requested assessment and related service information. This does not, by itself, subscribe you to ongoing marketing communications.
If you separately choose to receive PR insights and updates from Hyde & Seek, we will also use your details for those marketing communications. Marketing consent is optional, and you can unsubscribe at any time.
3. How We Use Your Information
We may use personal information to:
- Respond to enquiries and communicate with you.
- Provide, manage, and improve our services.
- Provide tools, assessments, or information you request through our Site.
- Understand how visitors use our Site and improve its performance, content, and user experience.
- Measure the effectiveness of our marketing and advertising.
- Send newsletters, insights, or other marketing communications where you have opted in or where otherwise permitted by law.
- Maintain our business records, protect our systems, prevent misuse, and comply with legal or regulatory obligations.
4. Cookies, Analytics, and Tracking Technologies
Our Site uses cookies, pixels, and similar technologies to operate the Site, understand how it is used, measure marketing performance, and support advertising activities.
These technologies may collect information such as your IP address, browser or device information, pages visited, referring URLs, and interactions with our Site.
We use the Meta Pixel on our Site. The Meta Pixel helps us understand actions taken on our Site, measure the effectiveness of advertising, and build or reach relevant audiences through Meta platforms. Information collected through the pixel may be transmitted to Meta and handled in accordance with Meta’s own privacy practices.
We configure our tracking so that we do not intentionally send the content of your PR Visibility Check responses, assessment score, assessment focus, or other information you provide in free-text fields to Meta through our website tracking events.
You may be able to manage cookies and tracking technologies through your browser settings, any privacy or cookie controls available on our Site, and the privacy or advertising settings provided by relevant third-party platforms.
5. Email Marketing
If you subscribe to our newsletter or otherwise opt in to receive marketing communications, we may use your name and email address to send PR insights, agency updates, invitations, and other relevant communications.
We use third-party email marketing providers to manage subscriptions and deliver these communications. You can unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting us at hello@hydeandseek.agency.
Unsubscribing from marketing communications does not prevent us from sending service-related or transactional communications that you have requested or that are necessary in connection with an existing business relationship.
6. How We Share Your Information
We do not sell or rent your personal information.
We may disclose personal information to third parties where reasonably necessary to operate our business, provide our services, or carry out the purposes described in this policy. These may include:
- Website hosting, technology, security, and infrastructure providers.
- Analytics, advertising, and measurement providers, including Meta.
- Email marketing, communications, and customer management providers.
- Professional advisers, contractors, and service providers who support our business.
- Government, regulatory, law enforcement, or other authorities where disclosure is required or authorised by law.
Some third-party service providers may process or store information outside Australia. Where applicable, we take reasonable steps in relation to overseas disclosures as required by applicable privacy laws.
7. Data Security and Retention
We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure.
No method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, and to meet legal, accounting, or regulatory requirements. When information is no longer required, we take reasonable steps to delete, destroy, or de-identify it where appropriate.
8. Access, Correction, and Your Choices
Depending on the circumstances and applicable law, you may be able to request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
You can also opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us.
To make a privacy request, contact us at hello@hydeandseek.agency. We may need to verify your identity before responding to certain requests.
9. Privacy Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us at hello@hydeandseek.agency with details of your concern.
We will review your complaint and aim to respond within a reasonable period. If you are not satisfied with our response and applicable Australian privacy law gives you the right to do so, you may also contact the Office of the Australian Information Commissioner.
10. Third-Party Links
Our Site may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, security, or content of those third-party sites, and we encourage you to review their privacy policies separately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, services, or legal obligations. The current version will be published on this page with the date it was last updated.
12. Contact Us
For questions, privacy requests, or complaints relating to this Privacy Policy or our handling of personal information, please contact:
Hyde & Seek Communications Pty Ltd
ABN 64 690 283 759
111 Coventry Street
Southbank VIC 3006
Australia
hello@hydeandseek.agency